Access support on business days: 8:00-16:00
We provide a Helpdesk system for registered customer users for ongoing support and monitoring the progress of service work and support requests.
The system is available both through a web browser and via email communication. This makes it easier to report and track the progress of our support team.
Registered users of the system, in addition to access to the context help of a given application available directly inside the application, receive access to the help portal, which contains user instructions for all applications, guides on individual modules and system functions, and examples of their use to solve individual use cases. The system configuration and administration section is available for administrators and the interface API documentation for programmers and detailed guidelines for designing and using own reports.
In cases where remote access to the user's computer is necessary - for diagnostics or remote support, we use two leading solutions enabling remote teleconferencing and sharing the user's desktop.